Terms And Conditions

Shipping

All orders are processed and shipped within 1-2 working days.

We ship all over Egypt. You can visit our Delivery Information Page for all the shipping details.

If you realize you’ve made a mistake or would like to add/remove items from your order, please email us right away on orders@urbanearthlings.com, including your order number. Once your order has shipped, we cannot make any changes.

 

Payment

We accept cash or credit card on delivery. Make sure you select the correct payment method during checkout to avoid delays.

Once your order has shipped, the customer is expected to settle the payment upon delivery. In case a customer rejects an order, the customer is expected to cover the shipping fees.

Please note that shipping charges are non-refundable.

 

Returns & Exchanges

We do not accept returns or exchanges on toothbrushes or straws.

As per Organicup Egypt’s policy, we do not accept returns or exchanges on the menstrual cups.

If you need to return or exchange any other product, please email us on orders@urbanearthlings.com

Please note that customers are expected to cover shipping charges for returns or exchanges except in the case of returning items with manufacturing defects.